SHIPPING POLICY

Pret Global Supply Pty Ltd

Effective Date: 29 September 2026

1. Order Processing

Pret Global Supply Pty Ltd aims to process orders efficiently and accurately.

  • Orders are generally processed within 1–3 business days after payment has been received and confirmed.
  • Orders placed after 14:00, on weekends, or on public holidays will be processed on the next business day.
  • Where applicable, fibre optic components and other products may be inspected or tested before dispatch.
  • Orders will only be dispatched once payment has been successfully received and any required order verification has been completed.
  • Processing times may be extended where products are subject to stock availability, special orders, or supplier lead times.

2. Shipping & Courier Costs

Shipping and courier costs will be calculated and displayed during the checkout process.

The applicable shipping cost will be determined based on factors such as:

  • Delivery location;
  • Parcel size and weight;
  • Number of items or parcels;
  • Delivery method; and
  • Courier service available for the destination.

The customer will be able to view the applicable shipping cost before completing their order.

Unless otherwise stated, the shipping/courier cost displayed at checkout will be added to the customer's order total and must be paid together with the order.

3. Delivery Times

Estimated delivery times will depend on the courier or shipping service selected and the destination.

Typical delivery times within South Africa may vary between 1–5 business days after dispatch, depending on the delivery location and courier service.

These delivery times are estimates only and are not guaranteed. Delays caused by courier companies, adverse weather, strikes, road closures, unforeseen circumstances, or other events outside Pret Global Supply Pty Ltd's control will not be considered a failure by Pret Global Supply Pty Ltd to fulfil the order.

4. Customer Delivery Information

Customers are responsible for providing accurate and complete delivery information, including:

  • Full delivery address;
  • Contact person's name;
  • Contact telephone number;
  • Email address where applicable; and
  • Any special delivery instructions.

Pret Global Supply Pty Ltd will not be responsible for additional courier charges resulting from incorrect, incomplete, or outdated delivery information supplied by the customer.

Any additional costs resulting from a failed delivery, incorrect address, re-delivery, storage, or return of goods may be communicated to the customer before the additional service is arranged.

5. Tracking

Where a courier service provides tracking information, the tracking details will be supplied to the customer once the order has been dispatched.

Customers can use the supplied tracking information to monitor the progress of their delivery.

6. Risk During Delivery

Once goods have been handed over to the courier or delivery service, responsibility for the goods during transportation will be subject to the applicable terms and conditions of the courier or shipping provider.

Customers should inspect packages upon delivery and notify Pret Global Supply Pty Ltd as soon as reasonably possible if there is visible damage, missing items, or any discrepancy with the delivery.

7. Damaged or Missing Goods

If goods arrive damaged or items are missing, the customer should notify Pret Global Supply Pty Ltd within 7 days and provide:

  • Order or invoice number;
  • Description of the issue;
  • Photographs of the packaging and damaged goods, where applicable; and
  • Any relevant courier documentation.

Pret Global Supply Pty Ltd will investigate the matter and, where appropriate, liaise with the courier or shipping provider.

8. International Shipping

For international orders, shipping costs will be calculated and displayed during checkout where international delivery is available.

International orders may also be subject to customs duties, taxes, import charges, clearance fees, and other charges imposed by the destination country.

Any such charges that are not included in the checkout total will be the responsibility of the recipient in accordance with the applicable laws and regulations of the destination country.

9. Shipping Delays

Pret Global Supply Pty Ltd will make reasonable efforts to ensure that orders are dispatched within the stated processing period.

However, Pret Global Supply Pty Ltd cannot be held responsible for delays caused by third-party courier companies, shipping providers, customs authorities, suppliers, weather conditions, public disruptions, or circumstances beyond our reasonable control.

10. Special Delivery Requirements

Any special delivery requirements, including expedited delivery, overnight delivery, dedicated vehicles, international freight, insurance, or other specialised transportation services, may be subject to additional charges.

Where applicable, any additional shipping charges will be communicated to the customer before the service is arranged.

11. Contact Us

For shipping, delivery, or courier enquiries, please contact:

Pret Global Supply Pty Ltd
Email: info@pretglobalsupply.co.za
Location: Johannesburg, South Africa

Shipping Terms

Shipping and courier costs applicable to an order will be calculated and displayed at checkout before the customer completes their purchase. The customer will be able to review the full order total, including applicable shipping costs, before payment is made.

Pret Global Supply Pty Ltd reserves the right to update this Shipping Policy from time to time. The latest version of the policy will apply to orders placed after the effective date.