REFUND & RETURNS POLICY

Pret Global Supply Pty Ltd

Effective Date: 29 September 2026

Pret Global Supply Pty Ltd is committed to supplying quality products and providing our customers with a professional and reliable service. This Refund & Returns Policy explains the circumstances under which products may be returned, exchanged, repaired or refunded.

1. Returns

Customers may request a return where a product:

• Arrives damaged or defective;
• Is faulty or does not function as reasonably expected;
• Is materially different from the product that was ordered; or
• Is supplied incorrectly by Pret Global Supply Pty Ltd.

All return requests must be submitted within 7 days of receiving the order, unless a longer period is required by applicable South African consumer legislation.

Products must, where reasonably possible, be returned in their original packaging and with all accessories, components and documentation supplied with the product.

2. Incorrect or Damaged Products

If you receive an incorrect, damaged or defective product, please contact us as soon as possible with:

• Your order number;
• A description of the issue; and
• Clear photographs or videos showing the damage, defect or incorrect item where applicable.

Pret Global Supply Pty Ltd will assess the issue and, where the return is approved, provide the appropriate remedy in accordance with applicable law.

3. Change of Mind

Returns resulting solely from a customer's change of mind will be considered at the discretion of Pret Global Supply Pty Ltd and may be subject to the following conditions:

• The product must be unused and in its original condition;
• The product must be in its original, undamaged packaging;
• All accessories and documentation must be included; and
• The product must be suitable for resale.

Certain products may not be eligible for change-of-mind returns where they have been opened, used, customised, installed or otherwise altered.

Where a change-of-mind return is accepted, the customer may be responsible for the applicable return shipping/courier costs.

4. Refunds

Where a refund is approved, the refund will generally be processed using the original payment method.

Refunds will be processed after the returned product has been received and inspected, where an inspection is required.

The time taken for the refund to reflect in the customer's account may depend on the customer's bank or payment provider.

5. Exchanges and Replacements

Where appropriate, Pret Global Supply Pty Ltd may offer:

• A replacement product;
• Repair of the product;
• An exchange for an alternative product; or
• A refund.

The remedy provided will depend on the circumstances of the return and applicable South African consumer legislation.

6. Return Shipping Costs

Where the return is due to an incorrect, damaged or defective product supplied by Pret Global Supply Pty Ltd, the applicable return shipping/courier arrangements will be communicated to the customer.

For approved change-of-mind returns, the customer may be responsible for the return shipping/courier costs.

7. Products That Cannot Be Returned

Returns may not be accepted for products that have been:

• Used, installed, modified or damaged after delivery;
• Custom-made or specially ordered for the customer, where applicable;
• Returned without the required components or accessories; or
• Damaged due to misuse, incorrect installation, negligence or failure to follow the manufacturer's instructions.

This does not limit any rights that a customer may have under applicable South African consumer legislation.

8. Product Testing and Inspection

Certain fibre optic, electronic and technical products may be tested or inspected before a return, replacement or refund is approved.

Where a product is reported as defective, Pret Global Supply Pty Ltd may require reasonable information, photographs, videos or other evidence to assist with identifying the issue.

9. Refund Exclusions

A refund will not be issued where an assessment establishes that the product is functioning correctly and the issue is caused by incorrect installation, misuse, accidental damage or circumstances outside the responsibility of Pret Global Supply Pty Ltd, subject to the customer's rights under applicable law.

10. How to Request a Return or Refund

To request a return, replacement or refund, please contact:

Pret Global Supply Pty Ltd
Email: info@pretglobalsupply.co.za
Location: Johannesburg, South Africa

Please include your order number, the product concerned and a brief description of the reason for the return.

Our team will review the request and provide the applicable return instructions.

11. Consumer Rights

Nothing in this Refund & Returns Policy is intended to exclude, restrict or waive any rights or remedies that customers may have under applicable South African consumer protection legislation.

Where this policy conflicts with a mandatory requirement of applicable law, the applicable legal requirement will prevail.